I’ve had my Connect for about 2 months now and I noticed a couple of weeks ago that when I am charging my Connect I am not getting the little lightening bolt icon while charging and the light on the power button doesn’t come on. It still takes a charge fine though. The major problem is that my now PC doesn’t even recognize that its there when I connect it. I had some problems getting it to sync with WMP11 but eventually figured it out. This seems different, the PC always at least recognized that it was there as a storage device. I reset the unit thinking that might help and now I don’t have any media on there and no way to get more on, what a bummer.
-
Try other USB ports on your PC.
-
Try other PCs.
Hold the power button 8-10 seconds to completely turn it off.
Charge it for at least half hour.
Then run the recovery tool.
Update.
Ran Recovery Tool 2 times each on two separate computers. Ended up getting an error message, something like “Unable to recover device. Please contact SanDisk at 1-866-sandisk.”
Called Sandisk, we did one more recovery tool together and they are sending me a new Connect as soon as I send them the old one. Customer Service was very good as soon as I got them up to speed on what I had done on my own. I sure miss my Connect though…especially with Ghosts I-IV to listen to.
