New Sansa Clip+ not working

Hi I just brought a Sansa Clip+. Itook it out of the package and followed the directions. I connected the Sansa and the USB to the computer however my computer is not recognizing the Sansa. its not showing up in my computer. What do i do??

Try going into the Clip’s Settings (press the small house button and scroll down), System Settings, USB Mode and select MSC mode, and see if it will connect now.  In MSC mode, the Clip is seen as an external drive.  The Clip can work more easily under MSC mode, although MSC mode will not work with DRM-protected files or subscription services (such as Rhapsody). 

Yay You are freakin AWESOME!!! it worked. I was ready to throw this thing up side the wall.THANK YOU

Don’t throw it against the wall–send it to me first!    :wink:

The MTP USB mode (and what the USB Auto mode will try to default to) has greater requirements than MSC mode.  At least with the original Clip, you needed Windows XP with SP2 or more, and WMP 10 or greater.   I don’t know if that might have been your issue.

I don’t use DRM’ed files and so just find MSC mode easier to use–less potential hassles, including with connecting to different computers.  

Great to hear!  Nothing worse than a DAP that doesn’t dap away!

Hi,

I have the same problem, except that I have set the player to MSC and it still isn’t recognized by a Mac (OS X 10.4) or a laptop running Windows XP SP2. I only have WMP 9 but that shouldn’t make a difference, right? The player is working just fine because it came out of the package with a fully charged battery, but: it doesn’t charge when I plug it in, doesn’t show up in the Finder or My Computer, doesn’t give any indication on the screen that there’s a connection being made.

The jacks for both headphones and the USB port on the Sansa Clip+ seem a little loose. Does anyone else have trouble with the construction of the player itself?

What do I need to do?

Message Edited by elohel on 10-23-2009 09:25 PM

@elohel wrote:

Hi,

 

I have the same problem, except that I have set the player to MSC and it still isn’t recognized by a Mac (OS X 10.4) or a laptop running Windows XP SP2. I only have WMP 9 but that shouldn’t make a difference, right?

Yes. It does.

Minimum System Requirements 

  • Windows® XP SP2, Linux or Mac OS® X 10.3 (Mass Storage Class Only)
  •  Internet access (for downloading)
  •  USB 2.0 port (for Hi-Speed transfer and battery charging)
  •  Windows Media Player 10 (for playlist creation and synchronizing library and device)
  •  CD-ROM drive to download partner applications 

I made a new thread for the question.

Tapeworm, thanks for the feedback, but shouldn’t some kind of connection be indicated, even if I can’t synchronize using Windows Media Player? I expanded in the new thread.

Windows Media Player 10 is specified primarily for MTP mode and DRM capability.  Using the Sansa Clip+ in MSC mode should work fine with the Mac, as long as the drive remains formatted as a Windows FAT partition. 

What do you see on the Clip+ when connected?  Perhaps, you can try another USB port.

µsansa

I’ve downloaded Windows Media Player 11 and nothing has changed – it doesn’t recognize the device.

What do I need to do to make it work with the Mac? How can I confirm that it is formatted as a Windows FAT partition?

When I connect the clip, the screen shows whatever was on it before I connected it. If it was off or asleep with a black screen, the screen stays black. If I have it open to a menu, the menu stays the same. The battery bar doesn’t change…

I’ve tried all the USB ports… we have them on the Mac monitor and the keyboard, and there are two on the laptop. Does the Clip+ need to be connected to a port in an actual computer tower?

elohel,

If you dont see any indication/message on the clip that it has been ‘connected’ and is charging then the issue is either the usb port (try a different usb device as a test on same port) or with the cable the clip+ came with or the clip itself.  I’m having issues mounting it under non-windows operating systems too but even at that you should have some indication that it is charging/connected.   The cable on mine is anything but loose… I’d say you’ll need to return it.

There may be something going on in the hardware department there, since the Clip+ should light up as soon as it recognizes that there’s five volts on the USB power terminals.

The Clip+ (all of the latest generation Sansas) can default to “charge off” if the device cannot establish a data connection.  They will, however, illuminate the OLED display as soon as power is sensed.  If something “interesting” is found on the data lines, the Sansa will halt charging until it is communicating properly.

Do you have a handy AC USB adaptor to see if it will charge when connected?

Bob  :wink:

No, nothing lights up. I have a PC laptop and a Mac that has everything in the monitor; there isn’t a tower; but all of the USB ports work when other things are plugged into them. I don’t understand how the Sansa knows the difference between charging or moving data, but I’m assuming that that will be clear once I have a player that works properly.

I don’t have an AC USB adaptor. :frowning:

BUT I am wondering if anyone can give me a tip on taking the next step with customer service, i.e. what is effective. We have been sending emails back and forth since I posted this thread, and we are still on the “are you sure it’s not lighting up” and “make sure the headphones are completely plugged in” stages. I just feel like if we could talk on the phone, this would have been resolved several days ago and I would either have a new player or would have gotten information on fixing this one (not that you don’t provide useful information, and I am incredibly grateful for any other ideas you have). When I go to the “Chat Live!” page there aren’t any links or forms. :confused: why does this take so long? :frowning:

So, to recap, the problems (there’s a new one now!):

  • doesn’t respond to being plugged in. computers don’t respond either. I checked the drivers on the XP machine when it was plugged in but there was nothing recognized. so no charging, no moving songs

  • no audio when set to radio, so can’t listen to radio. (it worked for about ten minutes when i first turned it on, and there is a static noise when i move the headphone in and out)

  • now when i play back a piece of audio that i have recorded, it doesn’t play audio the first time – i have to play it and then click rewind to hear it from the beginning. it wasn’t this way a couple of days ago

elohel,

You can contact SanDisk Support at 1-866-SanDisk and speak with them directly.  It sounds like your Clip+ may have a hardware problem.  They can work with you directly.  The Sansa has a one year warranty.

µsansa

Elohel, I was having the same problem with my cable seeming very loose and the clip not being registered by my computer. It turned out that the cable was not plugged all the way in to the Clip. I really had to muscle it in (I guess I was being too gingerly with it) and then FINALLY it made a connection to the laptop. If only all problems could be resolved so easily. :wink:

God bless You ! :smiley:

Hi All,

I had the same problem.  You’ve really got to push the Clip-end of the USB cable in with suprisingly more force than you think might be required.  You may even have to jiggle a little while you appling the force.  If the connection seems loose and you’re seeing ~3/16" of metal between the Clip+ and the end of the USB, then the Clip+ is simply not connected.

Please ensure you have a good connection at the Clip+ - USB interface before returning your brand new clip–like I did!

Sandisk should really put this info on its tech support site!

Regards,
Chaz

@chaz wrote:

Hi All,

 

I had the same problem.  You’ve really got to push the Clip-end of the USB cable in with suprisingly more force than you think might be required.  You may even have to jiggle a little while you appling the force.  If the connection seems loose and you’re seeing ~3/16" of metal between the Clip+ and the end of the USB, then the Clip+ is simply not connected.

 

Please ensure you have a good connection at the Clip+ - USB interface before returning your brand new clip–like I did!

 

Sandisk should really put this info on its tech support site!

 

Regards,
Chaz

That’s good info to know.  It’s a simple fix.  On the fuze, it’s the headphone jack that’s tight.  Perhaps with continued use, the usb port will loosen up like the fuze’s headphone jack.

With the Clips, it can be both the USB port and the headphone jack that are tight.  For me, it really was just the first few times, and then it was perfectly fine (I should say, finer, as it was fine to begin with, just a bit tight).