My new Sansa Clip+ came fully charged and works well (except that the radio has stopped playing – working on that), except that it doesn’t appear to connect to the computer. I’ve tried it on a Mac (OS X 10.4) and a laptop (Windows XP SP2). Neither the player nor the computer changes when I plug in the USB – no charging, nothing in My Computer or the Finder, etc., as though no connection has been made.
I have set it to MSC and held down the “power” button for twenty seconds, but nothing has changed. I’ve tried it in different combinations of powering up and shutting down.
I only have WMP 9, but my understanding is that that shouldn’t matter when the player is set for MSC mode, since it should behave like a jump drive; and the charging should still happen; and Macs don’t have WMP in any case.
Is this a hardware problem? What should I do?
(I originally added this to the end of another thread, but thought it might be better on its own.)