At least we have the advantage of knowing that the clip is functioning (it works on the “work” computer).
We have a second advantage: the firmware is of the '18 variety, meaning that the clip will automatically detect MSC ot MTP.
How about taking advantage of that fact! Stick with your personal laptop first. Boot it up and see that it’s happy. Are you running the laptop on its internal battery? Try running on “shore power”- or the AC adapter, as the USB 5V supply may be the issue. I see you have XP/SP2 running. I hope you have upgraded the media player too…11 works great.
Before plugging in the Clip, turn it on, and select Settings- USB Mode- Auto Detect. Plug in, and see if the clip displays “connected”. Does the charging icon begin to strobe? Once the clip is done attempting communication, it goes to having a bit of juice. Click (on the PC) Start>My Computer. Do you see the clip? If it is connected in MTP (media transfer) mode, it will be listed under “Other Devices”, and all you will see is a picture of a little clip.
If the clip is being recognized as a flash drive, in MSC (mass storage) mode, it will show up under “Devices With Removable Storage” (I think- I am primarily using MTP) _and it will show a drive letter with the device name, like G:. _
If the clip is listed, right-click on the icon. Then select Properties. The manufacturer, firmware version, and serial number will pop up. If you are in MTP mode, you will also see the cool “battery life” icon.
If there’s nothing there, force the Clip into MSC mode by first unplugging the device, then selecting Settings>USB Mode>MSC on the clip. Plug in again. Note! If this mode is not listed on the clip, you have an earlier version firmware, and will have to try this:
Turn off the Clip. Slide the power switch to “lock”. The orange band should be visible. Now, hold the center button in while plugging in to the USB port. Hold the button in for a bit, giving the PC a moment to recognice the device. This method forces MSC mode on all versions.
Do you see the clip now? Well, it’s dangling from the port, but does your laptop see the device? If you have (Start>My Computer again) a new flash drive with a drive letter, Bob’s Your Uncle!
Are you going to use Windows Media Player, or drag-and-drop mp3 files to your Clip?
For the media player, Rhapsody, etc, you need the MTP mode. Otherwise, quite a few of us just whip those mp3 files in there directly using MSC.
Let us know how it goes so far. Once you’re talking with the Clip…we can deal with upgrading the firmware to '20.
Message Edited by neutron_bob on 02-02-2008 06:41 AM