Hello. I’m having a bit of a problem with my Sansa Clip. It worked perfectly before, and the problem described below only recently began.
But first, here is my information:
OS: Vista Ultimate 32-bit
Firmware Version: Unknown, as the battery is so low I can’t get in to check! The USB interface is providing power when it’s plugged in, but does not seem to be charging the battery.
I get the following message after connecting the Clip to my PC. “USB Device Not Recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.” (But of course, clicking the message only tells you that it’s an unknown device.)
Before anyone says it, no, putting it in the hold position and holding the center button while connecting does not do anything whatsoever.
If anyone could provide assistance I’d appreciate it. I’ve e-mailed SanDisk tech support as well, but it’s generally the best policy to gather information from multiple sources.