Need Help Adding A M230 model player to my computer

I’m trying to add my Sandisk M230 mp3  player to a new computer and when I plug it into the computer you get the ding as if it recognizes something was plugged in but the player doesn’t show up anywhere. So I put in the disk that came with the player when I first bought it and I get the following message…

Your operating systems requires an updated version of the Easy Start CD and then it gives me an option of accessing the Easy Start CD and Guide on the internet which takes me to a Windows site but I have no clue where to go from there or what to do.

Any ideas ?

The new computer I’m trying to add it to is the same exact setup as the old one so it shoud work. My operating system is XP if that helps.

Are you in MTP mode?  IIRC some very old versions of XP don’t support MTP mode (MS didn’t launch it unit 2003 or 2004 I think).  Either try MSC mode, or run Windows update and install the latest service pack, wmp, etc so you get the MTP update.  

To be honest I wouldn’t have the first clue how to tell what mode it’s in.

I believe the minimum requirements are Windows XP Service Pack 2 and Windows Media Player 10 (or above).

XP also originally shipped with WMP 9 if I recall correctly, so you may need to do some updating to get it recognized.

XP originally shipped with WiMP9.  Open Windows Media Player, then at the top menu go to Help > About.

If you have the early version, Help > Check For Updates or look orWindows Media Player 11 via Microsoft

To see which mode your player is being addressed in, if you have WiMP9, it will be in MSC mode, unless at the minimum you install the MTP Porting Kitfrom Microsoft, or just upgrade your media player.

Open a WIndows Explorer session by clicking on My Computer in XP.  Then plug in the sansa.  If the device shows up with a drive letter assigned to it, listed under “devices with removable storage”, you’re in MSC mode.  If it lists under “other” at the bottom, you’re in MTP mode.

Bob  :stuck_out_tongue: