I am not a happy camper, right now. I must be among the faithful followers of Sansa Clip+2–I neither have the money nor the desire to switch to Ipod or other brands. The Clip is compact, easy to wear during my walks and I have been and the display and functions are just fine. (I don’t see the new version with color display as an improvement, personally.) All of this is fine…when it works.
I got my first Sansa Clip+2 4GB in May of 2010. In April of this year 2011 it got stuck on “on,” and I could not turn it off no matter what I tried. Since I rarely return stuff and I am not a complainer, I simply decided to get another one and while I was doing that got the 8 GB.
Barely two months after having the new device and using it—not abusing it—in the same manner I did the previous one, I faced with the opposite problem. It would not turn on, no matter what I tried—including all the “official fixes” and poring over the forum. I followed the post of someone with the identical problem (D_E_S – first post 4/3/11). It is not my computer, which is barely older than the Clip, and I never let the device run out of juice. I followed the posts to the one when the forum member followed the Sansa Guru advice, called Customer Service and had the device replaced. I don’t see any further posts mentioning how things worked for her/him after the “new” device was sent.
Customer service was fine and I was asked to return the device before receiving the new one. It meant about 3 weeks without my music. What worried me though, is that I was asked to return only the device only—no accessories—I was willing to return the whole thing. It made me wonder what I would receive in return. Had they sent me a brand new packaged product, my suspicions about the device simply being “fixed/refurbished” rather than fully replaced. Almost as soon as I received it I started to have problems, the kind I did not have before, and I almost immediately had to “boot it” with the 20seconds hold and today with far longer a hold than that to “revive it”. The PC display of battery usage never matches by a long shot what it looks like—or ought to be if you know how long you used the device. In addition the “syncing has sunken!” Prior to now I never had any problems syncing a whole playlist—I don’t want systematic syncing of all my library—It took me forever to reload the songs I wanted as it would stop syncing after two or 3 songs. I did manage to finish the job.
Now, do I want another lengthy phone call and being without my device for a number of days, and still wondering whether it will work properly when I get it? The answer is “No.” I suspect if they had sent me a new Sansa Clip+2—8 GB—boxed, and really new, I would not have this problem. I am not happy and I don’t want to go through any rigmarole again. When I saw the “kudos” video about Sansa coming through I was hopeful, now I am truly disappointed. I don’t blame the customer reps themselves, as long as the service is courteous they basically “follow orders.” Something must be done to correct the kinks many of us seem to go through. My losing the first one after a year to malfunction was acceptable, or so I chose to see it, in order not to “rock the boat.” But this is too much. The Sansa Clip concept itself—without all the bells and whistles of other devices—is fine, the rest, including fast “real replacement” for faithful customers and addressing recurrent problems seem to be lacking.