We have received reports from some customers that the iXpand Sync/iXpand Drive App is not detecting the iXpand Flash Drive when plugged into an iPhone or iPad. After troubleshooting this issue, our internal testing shows that the issue is a result of a bug in iOS 9.3.1 and that the issue does not occur in devices running iOS 9.3.2 beta or earlier versions of iOS. As an iOS app developer, we have reported the issue and we expect the official release of iOS 9.3.2 to resolve the issue fully. We thank you for your patience and please contact SanDisk Customer Care with any questions.
Update 5/16/15
Apple has officially released iOS 9.3.2. To resolve this issue please use the standard iOS update process and update your iOS device to iOS 9.2.3
You are right, my iXpand reappears after updating to 9.3.2 beta. But shouldn’t the iXpand technicians have checked before releasing new firmware. This product does not work smoothly and I find it difficult to recommend it to others.
What Firmware version is on your iXpand? If it is earlier than 4.4.7 you need to update it to work with iOS 9.0 - 9.1. I have linked the FW update tool for PC below. After you update it should work with the iPad running 9.1 but for the 9.3.1 device you will still need to wait on iOS 9.3.2 to be released.
We have received reports from some customers that the iXpand Sync App is not detecting the iXpand Flash Drive when plugged into an iPhone or iPad. After troubleshooting this issue, our internal testing shows that the issue is a result of a bug in iOS 9.3.1 and that the issue does not occur in devices running iOS 9.3.2 beta or earlier versions of iOS. As an iOS app developer, we have reported the issue and we expect the official release of iOS 9.3.2 to resolve the issue fully. We thank you for your patience and please contact SanDisk Customer Care with any questions.
What Firmware version is on your iXpand? If it is earlier than 4.4.7 you need to update it to work with iOS 9.0 (any version). I have linked the FW update tool for PC below. After you update it should work with the iPad running iOS 9.3.2.
no there is no update tool for Mac. If you have iOS 9.3.0 or 9.3.1 there is a bug in that version of iOS that may make the drive undetected by the app. This is an iOS issue and should be resolved when apple releases iOS 9.3.2.
Totally lame. The iExpand Flash Drive is completely useless to me and I only find this out after having to borrow a PC to install the firmware. I know that you can’t be responsible for the OS but you should really try to be more Mac friendly. This was a total waste of my time and money.
What Firmware version do you have ion the iXpand? With the iXpand connected on your iOS device go to Settings > General > About and scroll to the bottom. You should see the iXpand here. Tap the iXpand and check the FW version. If it is anything prior to 4.4.7 you will need to use the PC FW upgrade tool to upgrade the FW. After you have 4.4.7 it should work with iOS 9.3.2
The iOS 9.3.2 beta 4 is public now. For anyone experiencing this issue and you are comfortable updating to a beta you can enroll and get the iOS 9.3.2 beta 4 at the link below. You will need to sign in with your apple ID and follow the instructions to update to the beta.
