I did the iOS update from 9.3.1 to 9.3.2 expecting that this will be the solution for this issue (Ixpand can´t connect to Ipad device), Also I did the update of the iXpand FW from 4.4.7 to 4.4.8 with out success.
make sure you are using the correct app. The one you need is iXpand Sync. If you are using that app start a new thread and post some screen shots. that will help us try to find your issue.
I agree Sandisk does not have control of IOS releases, however Sandisk & distributors are selling this product without advising their customers up front their is an issue.
There is a word for that and it’s not blameless!!!
I bought a sandisk ixpand 32GB today by online. Unfortunately, it’s not detected in my iphone 6s. I am using ios version 9.3.2. And the firmware version of my sandisk ixpand = 4.4.7.
please make sure you are using the correct app iXpand Sync latest version is 1.6.10. If you are please start a new thread and provide the device info make and model from settings > general > about from your iOS device. Screen shots of the app would also be helpful.
After a lot of trouble with previous versions of IOS and iXpand firmware my iXpand had been working but is now back to not working again since the app updated to 1.6.10 and IOS ver 9.3.2.
The new app starts but won’t go past the message to “plug in the iXpand”.
The only files that can be accessed is My Downloads, none of the others stored on the iXpand.
When the iXpand firmware updater is run it reports that “Firmware 4.4.7 is up to date” and there is no prompt to update to 4.4.8 as with the previous app.
Can someone please sort this problem out as it has been going on for far too long and is now even worse as files on the iXpand cannot be accessed.
If this problem can’t be fixed can Sandisk offer a free upgrade to the new version of the iXpand.
I updated to my iPhone 6 to iOS 9.3.5 and it still does not detect the iXpand Drive. I am so frustrated and it is very important and urgent for this device to work. Can anyone help me please?