if the iXpand is still detected by an iOS device you can use the app to delete the pictures. The app does not support formatting. if you are worried about the files being recovered after deleting you could lock them (which will encrypt the files) then the files would not be recoverable without your password. other than that contact sandisk support. They have a process for products that have sensitive data on them.
I’m having the same problem with the Macbook Air 2015. Last week it was working, and this weekend, after the software update, my Macbook Air won’t detect the drive anymore. Did an SMC and PRM reset and that doesn’t work. The drive can be seen on a Windows 7 machine, but only under the Storage Management util, not under the Windows Explorer. On the Macbook Air, you can see it plugged into the one of the USB3 ports under System Info, but it doesn’t showup in the Disk Utility tool.
I bought the Ixpand 64gb today and after charging, put it in my MacBook USB port. It recognised the drive and I was able to transfer movie files to it. But as it needed the firmware update to make it compatible with our IOS devices - and I had already updated all of them to IOS 9 - I used a friend’s PC laptop to download the firmware and install it. I was told it was installed successfully.
Now neither my Macbook Pro (running 10.10.5) or our iMac (ditto) will recognise the drive, or mount it. The drive shows as being attached in the system profile, but refuses to show in the Finder or the Disk Utility. I have spent hours looking for a solution but nothing works.
Ixpand Flash Drive bought yesterday - detected on MacAir. Also upgraded to Secure v3. But not detecting on Iphone5 or Ipad Mini2. Have downloaded the Ixpand Sync app on both Iphone & Ipad but no show. Any suggestions how I can get this working?
Me too… I also only have ios9 on devices… And also could not get firmware to update on PC using Windows… Am pleased found this forum, thought I was going mad!.. Oh I don’t know whether I’ve posted this comment correctly… I’m so stressed about this I’m not thinking straight! Sorry folks
My Macbook pro won’t recognize sandisk Ixpand either. It does show up in Utilities but will not come up on the screen, it did once and said something about failing to eject disk properly and now it won’t show up at all even though I never pulled it out of the USB port. All the troubleshooting tips did nothing, it won’t show up at all now. Bummed, it took forever to transfer all my videos from my phone to this thing. I just used it for the first time and nothing!
I’m having the same issue. When I bought my iXpand last year it was working on both my iPhone 6 Plus and Mac Book Pro. But then late last year it stopped showing up on my Mac, especially when I updated to Sierra (10.12.4). My iXpand’s firmware version is 4.5.1 on my iPhone 6 Plus which is running iOS 10.3.1.
Has anyone gotten anywhere with this issue? What if my iXpand is outside it’s warranty period?