IXpand Firmware Tool Not Working

Plug drive to my computer and everything is ok, reads drive can add files.
However, I am trying to update the firmware and the tool cannot see the drive. What can I do?

Hi @Syborg,

Please refer to the article of iXpand USB 3.0 Firmware Update Tool for Windows PC:
https://kb-in.sandisk.com/app/answers/detail/a_id/19654

Note: The firmware updates will not make any changes to your content on the iXpand . SanDisk recommends that you back up your content before performing the update.