iXpand 3.0


i have a problem with my ixpand version 3.0. my ipad or iphone just stoped to detecd it also i cant see it on my PC.

i tried to do FW update but when i plug my ixpand to the PC the software says “Update Firmware failed”. what can i do to fix it ? any other way to reset the ixpand boot it or even format it?