Bought an ixpand, looked like a good product, but what a load of drama! …first of all two different PCs failed to recognise the ixpand, so couldn’t do the firmware update. Took it back to retail shop, they managed to do a firmware update. Well at least it recognised the device, gave a message “firmware 4.4.7” etc… but then my iPhone 6 couldn’t detect the ixpand. All a frustrating experience.
Why ship a product that is primarily for iPhone users, but need a PC to upgrade?
Why ship and product and expect the customer to do a firmware upgrade before even using the device?
Bad experience, took it back for a refund.
Is this a common problem? Is it too much to expect the device to work perfectly out of the box? Sandisk should recall the product and fix the firmware issue.