Ixpand not recognized Iphone 6 Plus

Yes everything has been updated, both the drive, phone and app.   Iphone will NOT recognize the drive PERIOD… Any suggestions?   Already considering throwing it in the garbage…

Have you tried contacting Tech Support?

What FW is on the iXpand? if you have iOS 9 or higher you may need a FW update. You will need a PC to update the FW. Below os the PC FW update tool.