Hello people! I'm have a problem, my Windows XP cant see...

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1

Hello people!
I’m have a problem, my Windows XP cant see my mp3 player “Sansa C200”… that unknown USB device. What I shell do? And i’m cant to support anyone firmware!!!Pleas help me

It happens after updating the software on version *.05. The player any more did not work. At his attempt to include the screen and all lighted up. At connection the computer of a player did not see, but after click buttons Hold + Menu and connections to a computer, there was a message unknown USB the device.
I wrote the letter to your manufacturer, in a department of service, but the answer I have not received.

Message Edited by Ispolin on 09-10-2007 02:28 PM

2

Im not sure what your first language is, but you can call SanDisk at all the various numbers and get support in a ton of languages. Your best bet is to possibly rollback firmware on the player while it is on Recovery Mode.

3

Se você fala português ou espanhol pode se explicar melhor em tal lingua.

++

If you speak portuguese or spanish, please explain your situation using that language.

Message Edited by UninviteD on 09-10-2007 12:10 PM

4

Enigma
I from Ukraine. Language Russian, Ukrainian, English I own badly. I and have not understood? That for Recovery Mode. It is the program or a condition of the device?!
I shall try to formulate on another an essence of a problem:the hardware wizard says unknown device
where can i download a driver for the usb device or
is there a software i can download to reformat it or restore its firmware.

5

You don’t need drivers to make this device work.
Recovery Mode is a mode of the Sansa’s to install a new firmware!
How to enter in the Recovery Mode:
"1. Go to zefie and download appopriate firmware (I had 01.01.05P and downloaded zefie and it works)
2. You have to enter Service Mode. To do that:

  • turn the player off
  • press HOLD button
  • hold REC button and press MENU button (used to turn the player on/off)
  • plug the player to the computer
  • in My Computer you can see new drive 16MB-FORMAT
  • copy unzipped files into it
  • unplug the player
  • release HOLD button"

After that the new firmware will be installed and hope the problem get solved.

6

Russia  (English and Russian)
+7 (8) 495-795-0847
russian_support@sandisk.com
M-F | 10am - 7pm Moscow time

7

As you had trouble with the .05 firmware version you should downgrade to the 1.01.00 firmware version.

8

Enigma- Thanks

UninviteD
Firware i download.

  • plug the player to the computer
  • in My Computer you can see new drive 16MB-FORMAT**( Problem in this item. My computer writes unknown USB  device)**
     And consequently I cannot pass to this item >>>>>>>   - copy unzipped files into it
9

So I think you’d better follow Enigma’s tip.
Call Russian support and good luck.

10

It is a pity… But thanks