hang booting: "Refreshing your media" forever

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1

Hello,

i just bought a Clip Zip and put some files onto its internal memory. Now it hangs refreshing my media. I assume there’s something “wrong” with my files/tags. Could track it down and fix/remove whatever file causes the problem myself but unfortunately I can’t even acces any files via USB.

So: How can i get my player working again?

2

Just in case somebody is wondering: It’s even “refreshing” when plugged to my computer before providing access to its memory.

3

I suppose you have already tried a reset – by pressing the power button for 15-30 seconds –, otherwise you couldn’t even turn it off. But I have no idea what’s going on. Since you can’t see it in «my computer» to reinstall the firmware, your only option will be to get the player replaced.

4

Can you get it to start in any way (without refreshing) to format the memory?

5

Actually, yes. For some reason it started without refreshing just before I intended to pack it for replacement. Don’t know why. But I will avoid to use the internal memory from now. So: Problem solved for me.

BTW: Is there any (undocumented) way to prevent the player from refreshing? I couldn’t find one.

6

@bacuh wrote:
Is there any (undocumented) way to prevent the player from refreshing? I couldn’t find one.

I don’t know, but maybe the SanDisk techs know (if they’d only take notice of this forum).

…I will avoid to use the internal memory from now. So: Problem solved for me.

I would certainly format the internal memory if you can. There’s a high likelihood that it would definitely solve your problem – and no risk that I’m aware of.