I had other problems but they were resolved. Now I have a new problem. I was getting “refresh media” that never ended. I tried to see if the mp3’s were the problem. They were fine. To get out of “refresh media” screen, I pressed the reset buttons. Eventually, I had access but I noticed that the clip zip player and the mp3 songs were acting weird. I noticed duplicate songs and when I played certain songs, the player started flipping thru the songs quickly. So I decided to format the player with the internal option. Now it won’t start. I press the reset buttons (Power and select button) and I eventually see horizontal lines.
I thought the internal software (OS) was safe from format. I just wanted to delete all mp3 songs. Now I have nothing. I try to plug in the player to the computer and the computer doesn’t recognize the “usb device.” Do I have to install the player OS?