Hello. I’m having problems with computers recognizing the Sansa Clip (2gb - not sure the exact model number.)
I bought it not even a year ago, and haven’t used it much. I was able to get it working on my Vista laptop just fine, but I recently had to reformat my laptop and now it can’t recognize it. I’m having the same problem on a XP (sp3) machine too. Both have WMP11 installed.
This is what happened:
I plugged my clip into the new XP computer to charge it.
It lit up and displayed the Connecting / Writing animation, and I left it, figuring it had worked.
I unplugged it to take it with me and when I tried to play something, I ran into the ‘Refreshing Database…’ freeze problem. I found the solution for that and then tried to connect the clip again to fix it.
This time, I noticed XP couldn’t recognize the device – a warning popped up saying it found a USB device, but couldn’t recognize it. The Clip acted as though it were connected, though after a few moments it stopped playing the Connecting / Writing sequence and just went to a screen that said ‘Disconnected’.
I got the firmware updater and the Sansa recovery device application, and neither were able to detect the disk.
Giving up, I went to try my Vista laptop, figuring that since it had worked on it before it would again. No such luck. Same sequence of errors, though Vista gives me the ‘MTP can’t start’ error. Same thing on the clip’s end – acts as if it’s connected and everything’s fine.
In all of this I cannot access the menu to change any of the settings (for instance, to put it in MSC mode), since it’s stuck on either the Connecting / Writing screen, the Disconnected screen, or the Refreshing Database screen.
I have tried:
+Plugging it into different USB slots
+Using different USB cords
+Holding down the power button so that the orange part is revealed while pressing down the middle button before, during and while connecting it to the usb cord. No matter what I do I can’t force it into MSC mode.
+Running the firmware updater and the Sansa recovery device application
+Looking for drive conflicts.
Neither computer can recognize it no matter what I do. Since windows refuses to recognize it, I never see the drive letter or an icon in ‘My Computer’ that would allow me to explore, reformat or run chkdisk.
I’m really getting frustrated and I don’t want to write off a player I’ve barely had for a year and have until now barely used. Needless to say, it’s probably too late to return it to Bestbuy.