Full black screen When Connecting SanDisk SSD

Announcements, News, and Feedback Product Feedback and Ideas
1

Hi everyone,
Black screen appears every time I connect my SanDisk Extreme Portable SSD to my computer. The system freezes, and I have to restart to get it working again. Iam using the SanDisk Extreme Portable SSD V2 on Windows 10. I have tried different USB ports and cables, but the issue still persists. Has anyone else faced this full black screen problem or found a fix? Any suggestions would be really helpful!

2

Hi @romromillys

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)