I had this problem big time with my 1st two sansa clips last year. I deduced it to a PC problem as it worked just fine in both MTP and MSC modes on my laptop, but the clip would always freeze when refreshing database. Prior to that, I could not even get WMP11 to see the clip unless in MSC mode. At the time I attributed the problem to what I considered a worthless transfer protocol (and still do in some ways).
Try it on another PC and make sure you have the lastest fw. Personally, I wouldn’t bother w/ the fuss of whether or not an improper ID3 tag was causing the error. If the problem is fixed, then you know it is the PC. I was past due for a reformat anyway… but definitely didn’t reformat just for the clip. I am glad I gave the clip a 3rd chance afterwards though. I absolutely love the device. Now it’s just a matter of explaining to the naive how a $60 device is superior to an iPod.
Message Edited by hakujin on 07-17-2008 09:12 AM