Despite dozens of tries, I cannot find the reason why I’m unable to load the latest firmware version into my recently purchased 1 GB Clip (which came preloaded with V01.01.11A). I’ve downloaded the 01.01.20.zip file onto my desktop and unzipped it into a 5MB file that’s named Clip01.01.20a. I then plug my Clip into a USB connector on my Vista system…leaving the Clip on or off when I plug it in seems to make no difference…and a window pops up asking me what I want to do with my SansaClip. My Clip screen shows that there is a connection between it and the computer, looking exactly the way it does when I recharge the battery. From the list in the pop-up window, I pick “open device to view files” and that opens another window with an icon of the Clip and, at the top, the words “Internal Memory.” I then drag the file labeled "Clip01.01.20 from my desktop onto the window text “internal memory” and drop it there. When the “ghost” of the Clip01 file enters the “Internal Memory” window, it picks up a tiny red circle with a diagonal slash and, after I drop the file nothing really seems to happen…no visible change takes place. After several seconds pass, I pull the USB cord from the computer; the Clip screen is still flashing “Connected” and the Clip immediately reverts to an FM station. After a few seconds, the screen goes black and stays that way. When I power-up my Clip and check the Settings/System Info I find that the version is still V01.01.11A. I’ve tried every variation of this procedure I can think of, including re-formatting the Clip, but nothing seems to make any difference. Any suggestions that would get me on the right downloading track would be appreciated.
Also, one other thing confuses me: there’s a lot of talk on this board about changing USB settings on the Clip to and from MTB and MSC. My clip doesn’t seem to have that option…under Settings I get no mention of the USB connection type whatsoever…is this something I should be concerned with?