Error with video files

Applications SanDisk® SecureAccess 2.0
1

Hello,

Did a speed browse of the topics, and didn’t found similar problems, so I thought I’d post it here.

So my thumb drive is Sandisk Cruzer Blade 16GB. Found that it came with bundled Secure Access, so I thought, oh yeah, nice move sandisk. So I copied + encrypted a few video files, MP4 and AVI from my old work PC, low level format the old HDD, and got rid of the old PC.

The videos are important documentation/projects on the company I work for. It’s important not to be lost, and it’s important not to be released to the public. 

So brought it home to my home PC, tested all the vid files, everything was OK. I waited for the new office PC to be ready. When it’s ready, plugged it to the new PC, and a lot of the files were corrupted. As it’s AVI (streaming), I can still watch a portion of the video, and then the media player would hang. For example, say the video is 3 minutes long. I can still watch 1 minute normally, but then it hangs. 

Initially, I thought it might be the new PCs video player codec, so I downloaded every codec I could get my hand on, and various media players, no success. Then I tried plugging it to another department’s PC that I know for sure was working for the video files, and I got the same problem. So it’s not codec problem then, it’s the secure access’ problem. 

I guess the question is, is there any hope of repairing the corrupt files, considering media players still recognize them, and still playing them, albeit just a portion of it. Or is it lost for good?

RMA would be of no use, as it’s the data inside that counts. 

1 Like
2

You should try to use the flash drive again at your home PC since the files played properly there. This way we would be able to isolate if the problem is with the Vault or the Computer

Also, try to drag and drop the video to your Desktop and then play them. If they dont, the files might be corrupted. Unfortunately if a file inside an encrypted folder get corrupted, recovery of data using data recovery software is not possible.

3

Yeah i am having the same issue. The video and space are all correct but nothing plays. i tried lot of thing but didnt work. please help me. I need that videos. its so important

4

I understand that you’re experiencing issues with some video files that were encrypted using Sandisk Secure Access and have become corrupted when accessed on a new PC. You’re looking for a solution to repair these files, and you’re specifically asking about the relevance of using Stellar Photo Recovery Premium for this purpose.

Stellar Photo Recovery Premium is primarily designed for recovering lost or deleted photos, videos, and audio files from various storage devices. It supports a wide range of file formats and can handle different types of data loss scenarios.

While Stellar Photo Recovery Premium may be a useful tool for recovering lost or deleted video files in general, it’s important to note that it may not be specifically tailored to fix corruption issues caused by encryption or secure access software. It’s primarily focused on recovering files lost or deleted due to accidental deletion, formatting, or other similar scenarios.

In your case, since the video files are still partially playable, it indicates that the files themselves are not completely lost. However, the corruption seems to be preventing full playback. Here are a few suggestions you can try before considering using Stellar Photo Recovery Premium:

1. Make a backup: Before attempting any repairs or modifications to the files, it’s essential to create a backup of the original corrupted files. This way, you can always revert to the original state if any further issues arise during the recovery process.
2. Try a different media player: Test the video files on multiple media players to ensure that the issue is not specific to a particular player. Sometimes, different media players use different codecs or have varying compatibility with certain file formats, so it’s worth exploring different options.
3. Repair the files using specialized software: There are software applications available that specifically focus on repairing corrupted video files. Examples include VLC Media Player’s built-in repair feature, DivFix++, or MP4Fix. These tools attempt to fix the damaged portions of the video files and restore them to a playable state.
4. Seek professional assistance: If the above steps don’t yield satisfactory results, you may consider contacting a data recovery specialist or a professional IT service with expertise in file recovery. They can examine the corrupted files and utilize specialized tools and techniques to attempt to repair or recover the data.

Remember, it’s always important to work with copies of the corrupted files rather than the originals when attempting any repair or recovery operations. This way, you can preserve the integrity of the original data and avoid any accidental data loss.