SanDisk Secure Access V3 - File Missing!

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1

Can someone help me?

I’m having trouble finding my files. I encrypted it using Sandisk Secure Access V3 but one day I accidentally move the Sandisk secure access application to another folder and when I restore it in its original place/folder, the .exe file is not working so I reinstalled it but after that, my files were gone. I already used data recovery files but I’m having some error while running the .exe file. Can someone help me, please? thank you :slight_smile:

2

help :frowning:

3

I would normally recommend running a CHKDSK command on the drive but with th writes you have done to it with the reinstall and data recovery apps I don’t think it will solve your problem.

Format the drive, reinstall SecureAccess and restore your files from their backups.

4

oh. too bad. i made a mistake. i will try this one. thanks mate :slight_smile:

5

I’m having the same trouble with my files. I encrypted it using Sandisk Secure Access V3.2 but one day I accidentally move the Sandisk secure access application to another folder and when I restore it in its original place/folder, now its showing the file formats is not supported my file was jpg or mp4 now what can i do for getting back my orginal file i didn’t formated it and i did nothing with it now what can i do suggest me please sir

6

I use Sandisk 128GB Ultra Dual Drive Go Usb Type-C Flash Drive, i was using sucure access v3.2 for file encryption one day i move the Sandisk secure access folder to another folder then this was not showing the file and when I restore it in its original place/folder i opened secure access and tap on the repair vault then its got back my file but those file not showing the original formats of file its showing white and file formats not supported and the file size is same as before but its not opening now at this situation what can i do for getting back my original file on their mp4 formats help me please