Encrypted file doesn't exist

Please help I try to copy file from my SanDISK to my computer but it show error message below

“Encrypted file doesn’t exist”

then it after I click OK button it is show error message

"File is invalid and cannot be opened or decrypted. It is either corrupt, been tampered with or belongs to another license.

Do you want to delete it from your vault?"

Then the file is copy to my computer but the file size is 0KB and I can’t open the file

in SecureAccess I still can see the file and the size of the file but when I copy file to my computer this fine can’t open

Anyone can help?

Hi @Azabu,

Please refer to the article Back up or Restore Data in SanDisk SecureAccess v3.0:
https://kb.sandisk.com/app/answersweb/detail/a_id/17498

For more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask

will backup will solve my problem above?

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