So my clip was working great during the free traial(s). I loved it. My sister-in-law bought one a week before I did but with more memory. I have only used Rhapsody to load songs onto my player. Everything worked well. Almost a month after my paid subscription none of my songs would work, saying that I needed to plug my player back into Rhapsody to update the licensing or whatever. I had to do this once before and had no problems. But when I went to plug it in and do it, It didn’t show up. It doesn’t connect anymore. It isn’t the cord because I’ve used the cord with another player and it isn’t just my computer because I have tried to connect it to my laptop, my fiance’s computer, and several school computers. I visited the technical support website and tried EVERY single suggestion but none seem to work. I click on my computer and no matter what I do or how many times I refresh it, it doesn’t show up. It charges but it doesn’t show the arrows and say connected. My sister has had the same problem now as well. I even uninstalled and reinstalled Rhapsody. I amd esparate. Can anyone help?