Clip won't turn on or refresh

My sister’s clip stopped working recently. It won’t turn on at all, however it does respond to charging if plugged in. I downloaded the firmware updater and updated it, but when I unplug it from the USB it just cuts off instantly(I believe it’s supposed to refresh its database?), so each time I plug it in the updater says it must be updated again. I could edit files from it, and delete them and when I plugged it back in they didn’t disappear… but I formatted it and now when I plug it in it opens up in WMP and doesn’t register as a drive anymore. I’ve also tried the 15 second power reset and that had no response as well. It’s not even that old either, but I believe it may be a bit over a year(or not, but no reciept).

Message Edited by mooneyrose on 05-29-2009 03:14 PM

have you plugged it into anything other than the usb port on your pc?

I used a mini-usb plug that plugs into a power outlet. I got it to refresh the database and install the firmware update, but still no luck. I’m guessing it’s a problem with the battery.

Same thing with my Clip,

Charges fine, but the moment i remove it from the USB it doesnt start (even after i remove it - it usually still runs till turned off)

If it was the battery how could it have died soooooo much in a week of me not using it?

How dowe sort this issue out?

Sounds like it might be Ye Olde Batterye Leade Attachmente Probleme.  Battery leads come loose (or were never attached, as in the case of my Clip bought from W00t), so the Clip only powers up under external power.

This, and a bad headphone jack, seem to be the two hardware problems that crop up with Clips.

If this is the problem, the only thing you can do is get an RMA from SanDisk, or open up the Clip and attempt to solder the leads back on the battery.  There are other threads in this forum discussing how to do this.  It ain’t easy.

After the format, switch back to MSC mode under settings.

The same thing happened with my son’s Sansa Clip. We were able to fix it by holding the power button in the on position and pressing the menu button down while plugging into your PC. Good Luck!

I can verify that this worked for me also.

In my case simply holding the power button down and pressing the menu button fired up my Sansa (mine wasn’t connected to any pc or charger at the time of doing this).

A bit miffed about this because I’ve only had my Sansa for less than 2 weeks and I really wanted to listen to it during a walk today, but happy it’s sorted.

Great to gear that it’s up and working!

Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!Thank you!

I thought I had bricked my clip, holding the power witch and pressing the menu button (actually I pressed a little more than the meny button), while connected to the pc,worked. I feel so relieved…