Clip+ won't recognize microSD card

MP3 players Sansa Clip | Clip+
1

So I just got a 16GB microSD-HC card for my Clip+, but I can’t get my player to recognize it. I have tried all of the following:

  1. adding music to the SD card directly, and plugging it into my Clip+. I tried adding it in its original folder structure, with all the MP3s at the top level, and mirroring the Clip+ folder structure (i.e. in MUSIC folder). No dice.

  2. reformatted the SD card, and re-tried all of the above.

  3. plugged the card into the Clip+, then connected it to the computer. Both the SANSA CLIPP drive and the Removable Disk drive show up, but when I try to open Removable Disk, it tells me to insert a disk into the drive. 

  4. reformatted the Clip+, restored factory settings (except changed USB mode back to MSC), and tried the above again with the same results.

System information shows 0 MB under SD card, and there is no folder for the card. I believe I have the latest firmware - v.01.02.09A. What in the world is going on? Is it supposed to be this difficult?

2

And one more thing: when I plug the SD card into the player, it does say “Refreshing Your Media,” so it’s recognizing that something has been insterted into the SD slot.

3

cwk wrote:

  1. plugged the card into the Clip+, then connected it to the computer. Both the SANSA CLIPP drive and the Removable Disk drive show up, but when I try to open Removable Disk, it tells me to insert a disk into the drive. 

 

Sounds like either you don’t have the card fully inserted into the slot, or the card and/or card slot is defective. Do you have another card to try? If it doesn’t work either, and you’re positve the card is ‘locked in’ (you’ll hear 2 faint clicks when it’s in there correctly), then I’d suspect the player’s card slot is bad and you should get it replaced under the warranty.

4

The card is definitely locked in, but I don’t have another card to try. It works fine when it’s loaded into my computer with its adapter, so it seems like the card I have is working properly.

I’ve had the player for several months now. Is it possible that dirt and/or moisture from my pocket are gumming up the connection in the slot? Is there any way to try to clean the connections?

6

It’s a SanDisk card.

7

cwk wrote:

The card is definitely locked in, but I don’t have another card to try. It works fine when it’s loaded into my computer with its adapter, so it seems like the card I have is working properly.

Well, it seems to be leaning towards a defective card slot. You should probably contact SanDisk for an RMA (Returned Merchandise Authorization).

8

Will do. Thanks for you help.