Hi, my Sansa clip has been working fine for over a year now, but recently, it stopped playing music files. Everything else (menus, radios, etc.) works fine, but when I select a music file (or podcast or audio book file), I get the normal starting screen with the time counter at 00:00 and the pause symbol. When I press “play”, the pause symbol changes to the play symbol, but nothing else happens: the file doesn’t play and the time counter is frozen at 00:00.
The player is recognized by my computer, but I can’t see any music files on it and I can’t copy files onto it if I connect it by just plugging in the USB cable.
Interestingly, when I use the recording function, the recordings will play without problems.
I tried the following:
* reformat the player : same problem
* connect to PC by putting the clip in “hold” and pressing the center button: Then I can copy files onto the player, and at first the files played fine, but after a day, the same problem (files won’t play) re-occured.
* flash to latest firmware: same problem
* format the player from PC: same problem
I’m running out of ideas. Any suggestions? Thanks!