I have had my sansa mp3 player for quite some time and love it! The size is great and It holds all the music I want plus lets me listen to the radio instead if I wish. I even was going to purchase one for my sister as a gift and fill it with music she would enjoy. Today, the clip popped off the back when I laid down on my work out bench to do leg curls. This feature is VERY important to me for my workouts. I went to the website to find out if it could be fixed and where. The person on live chat named Daniel S. completely ignored what I had asked and instead informed me that SanDisk would not replace “our bad or defective products” due to physical damage. He was not helpful at all and was extremely rude in tone. I am very disappointed. I did not want or request a replacement. Can this be fixed as it looks like the spring just needs to be reset. Any help appreciated. Thanks.
Not surprised yours broke and i’m not surprised the SanDisk employee handled it so poorly. I’ve never dealt with a more problematic, malfunction prone MP3 player, or electronic device in general for that matter, as the sansa clip. Pretty cheap product on the whole. Just wish another mp3 player had that clip feature, as it is a great idea and very useful.
