I am writing here to see if anyone has any ideas, and/or to post a bug to make sure it is documented and others are aware of this issue. I have spoken with Sandisk Tech Support and they claim it is a bug and is being worked on now that I brought this to their attention. Now here is what I have found…with exhaustive testing of different formats, different bit rates, different sampling rates and even recorded 1 hour and 10 minutes of FM Radio from the built in FM Radio recorder with the same results.
If you have an audio file that you want to play on the Sansa Clip that is over 1 hour in length the hour display will be incorrect, with the exception of Audible audiobooks for some reason these display just fine, probably because they were tested and expected to be long. I also got the same results with multi-hour audiobooks that were in wma and mp3 formats from Overdrive and Netlibrary. I have many 5 hour long radio broadcasts that I record and listen too and when I play them on my Clip I get the following results:
@ 30 minutes Clip displays 0:30:00 (as expected)
@1 hour 30 minutes Clip displays 0:30:00 (looks like I am at 30 minutes because the hour did not increment)
@ 2 hour 30 minutes Clip displays 0:30:00 (still not incrementing)
Now I put two 5 hour files together so it was 10+ hours, when I finally got to the 10 hour mark fast forwarding here is what I saw:
@ 9 hours 59 minutes Clip displays 0:59:00
@ 10 hours Clip displays 1:00:00
The conclusion is that the display is truncating a double digit hour 00 to only the first digit of the double digit hour so it displays 0 until you get to the 10 hour point. I did not test but I would bet a 20 hour file would increment to 2 when you reach the 20 hour point.
Just as a note, I have tried upgrading firmware, the device is new on the market so there is not updates yet, I hope one comes out soon or I may return it and repurchase after I here of a new firmware release but this may be a deal breaker for me. Another note, the same files display the time just fine on my BlackBerry Pearl, my iPod and the Zen Stone Plus that I purchased and returned because I like the features and form factor of the Clip better.
If anyone has any ideas of how to correct this without waiting for a firmware upgrade I am open to ideas. I have tried almost everything that I (and Sandisk Support) could think of.
Now for the positive part of the post…I do love this player, the form factor is awesome, the simplicity of connecting, loading, menus, etc is great, the sound quality is fantastic, way less static and hissing with the same files as the Zen Stone Plus. I just hate when the display is not accurate, it frustrates me to no end and will usually be a deal breaker since I am so picky about the UI looking right. I know I should be so picky but I can’t help it. Anyhow, if you are using the player for short music files or official Audible audiobooks, this is a highly recommend player for the price, form factor and quality. The build is a little on the flimsy sice and some of the keys rattle when you are holding it but if you are playing music and have headphones on you can’t even here the rattling of the keys.
Message Edited by sibion on 10-23-2007 03:24 PM