Clip+ has become unstable and freezing up all the time. Is it a Virus or something else.

Does anyone have any suggestions. Last week I started having problems with my clip and I am wondering what the problem is.

It is hanging up all the time. And freezing up. On the goodbye screen. On the screen when you turn it on you get the Sandisk symbol.

Sometimes it won’t turn on and hold it for 15 or 20 seconds and try again and sometimes it will turn on and free on the Sandisk symbol.

It also isn’t reading it my MP3 files I transferred to a Micro SD Card although Slot Radio works fine. It is strange because Yesterday I could read the Micro SD now no files come up on the External Card.

So any suggestions. I try reformatting didn’t help. Is there something wrong with the flash memory or is there a virus in MP3 player as I was having a problem with my computer as well at the time this happened. It is no fun to use the Clip+ now as it just freezes up all the time and I spend more time trying to unfreeze it then using it.

Not a virus. Something else.

Most likely bad (or wrong format) ID3 tags. Last week when this started occuring, had you just transferred some new music files to it?

Really don’t remember. Hadn’t used it for a few days but I had trouble turning it on and it doesn’t always turn on until I hold it for 15 seconds and then try again. So I really don’t know what started this problem.

Something though is obviouslly wrong. :cry:

Anyway I had it on MSC mode because at first I had the numbers on the folder mode when I first bought it. I switched it to MTP then back to MSC and I put my 8GB Micro SD card and it read the card which it wasn’t doing before at all starting today as it would be listed as empty. So maybe this did the trick as it is shuting down now as well without freezing up on the goodbye screen and in general the last few minutes no slow movement or freeze ups although it has worked ok in short spurts.  

It is back to freezing up and it no longer will read the Micro SD card. It is a problem with ID tags since switching helped it for a little while but now it is back to freezing up and not being able to read a Micro SD card. Any suggestion what to do although I don’t have the charger with me tonight so have to wait for tomorrow.

Did you get (and use) a good tagging program, like MP3Tag?

Did you set it to write ID3v2.3 ISO-8859-1 format tags?

Did you remove any and all characters in the Comments field of the tags?

Have you tried running Error-Checking or ChkDsk on the files to see if they were corrupted?

Did you get (and use) a good tagging program, like MP3Tag?

 

Did you set it to write ID3v2.3 ISO-8859-1 format tags?

 

Did you remove any and all characters in the Comments field of the tags?

 

Have you tried running Error-Checking or ChkDsk on the files to see if they were corrupted?

 

Nope. I’lll try the first step. This is the first I have had a serious problem with either Clip that I had. I’ll try step  one. What does step 2 mean. And step 4 I tried running a virus program but it didn’t seem to do anything. How do you do step 4 you mentioned.

So all the files are coming up on the MP3 tag program with 0:00. Try to play it on media player and an error comes up.

alk wrote:
Nope. I’lll try the first step. This is the first I have had a serious problem with either Clip that I had. I’ll try step  one. What does step 2 mean. And step 4 I tried running a virus program but it didn’t seem to do anything. How do you do step 4 you mentioned.

ID3v2.3 ISO-8859-1 is the favorite ‘flavor’ of ID3 tag format that works best with the Sansa line on mp3 players. Once you get MP3Tag downloaded and installed, you can set this to the ‘write’ default in the Tools|Options…|Tags|Mpeg.

Error-Checking/ChkDsk is a Windows utility, not anti-virus software. It will check for and sometimes fix corrupted files. You can read about how to use it here. Disregard Step 10.

If corrupted files are found, but cannot be ‘fixed’, you may have to format the player and start over from scratch. Formatting will erase everything in your player’s memory, so by all means try to save the files if you can. But it won’t do any good if the back-up files you have on your computer are corrupted too.

I did back up my files to a Micro SD Card that I have. And reformatted. This step I did take. It still is having problems so it doesn’t look like it is the files. I do have some strange files that come up on the screen. that didn’t come up before as files. One has …  One has [[ . One has 0 and then two squares. I am gong to check the Error Checking/Chkdisk. Maybe it can also check the Micro SD for corrupted files.

I tried typing chkdsk/f and I got an error message. Typing chkdsk worked but I don’t think it was scanning what I need it to scan.

OK got it to check the disk. At first it wouldn’t do it which seems to be the biggest issue is this hit and miss nature of doing anything on it. But finally was able to do this chkdisk on the F: Drive and fix any errors. I hope this helps although don’t have my hopes too high.

The error checking by the way did not come up with any messages. Does that mean that there were no errors and that therefore nothing changed. This doesn’t look good.

Removed the clip from the computer and it froze on the screen showing the connection to the computer. Held the button down for 15 seconds to shut it down. So it still is freezing up. I have no files on it as I moved it to a Micro SD card. So what should I do now.

It did however get rid of the strange files that came up when the F drive (which is the clip) came up or they have 0 kb. It has been frustrating.

You may want to telephone SanDisk at this point, for assistance or replacement help.  You have a 1 or 2 year warranty on the player.  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us

I called them and they told me to reformat and if it still has problems to return it for a replacement and I received an email. How long would it take for a replacement. Also it is possible that my computer is part of the problem because it has strange freeze up’s that I can’t open an application. I may need a new laptop as this laptop is 4 and a half years old. I don’t want to replace it and then have similar problems.

alk wrote:
I called them and they told me to reformat and if it still has problems to return it for a replacement and I received an email. How long would it take for a replacement. Also it is possible that my computer is part of the problem because it has strange freeze up’s that I can’t open an application. I may need a new laptop as this laptop is 4 and a half years old. I don’t want to replace it and then have similar problems.

You’d have to ask them. It depends on where you live (US, Eurupe, Argentina, etc.)

Is it possible you have some malware or other internet-spread computer nasty that affecting your computer?