Clip+ Freezing

Hi, I purchased my Sansa Clip+ 8GB less than a week ago and I have had nothing but problems. The main issue is freezing. It does it mainly when I manually select a track and during refreshing media. I have a SanDisk 16gb card formatted to 32k in Fat32.I can somtimes get a good run out of it but if I want to change track it will lock up. Sometimes it will lock up when just left to play.

I have done the following:

Updated firmware

Run chkdsk (never any errors)

USB mode is MSC

Used mp3tag to remove all comments

Set all tags to id3v2.3 iso-8859-1

Formated the Clip+ via the Clip

Formated the Clip via Windows, FAT 32 and 32k allocation

Deleted the mtable.sys file

Am I missing something really obvious? Or have I just got unlucky with a duff unit?

A simple thing, but just to cover yourself:  try a system reset, by holding the power button down for 15-30 seconds.

The good news is, you’re covered by the SanDisk replacement warranty (if need be, telephone them about it at Customer Service), if it’s not conveninet to exchange your Clip+ at the retailer for another unit.

Yeah I know about the reset thing. I have to do it every time it freezes.

Any other ideas? I don’t really want to give up on what could potentially be a fantastic mp3 player.

If it’s only a week old, I’d exchange it for another one wherever you bought it from.

Or if that won’t work, SanDisk will replace it (and, in the U.S., cover shipping both ways).  Don’t let a buggy unit dissuade you!

In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.

I know this sounds really, really weird. But I think I fixed it. I switched cables from the one provided to one I got with my PS3 and magically it’s fine. It still freezes if I accidentally skip track too fast but when switching songs, not a single problem. Going to work soon and should get a good run of listening together just to make sure.

Out of curiousity could what I’ve said above feasibly be the solution? Because I don’t understand how it could. Have I solved it some other way and this be a coincidence? But I have noticed when removing my Sansa with the new cable it never crashes. Whereas with the other it always did, and I had to system reset it before it got a chance to refresh media, so I’m wondering if it was messing with the database / other files on the Clip+

It indeed is possible that the original USB cable was defective.  Am not quite sure that this would have anything to do with the operation of the player when not connected to your computer, though, so I’d check the operation out, as you’re doing.

If the cable was defective, I’d still go back to the store you bought it from, if possible, and swap for a new one–it’s a nice, short USB cable, easy to carry around.

It’s certainly possible to have a get a defective cable as well as a defective player. I’d guess that this bad cable was somehow corrupting and/or not allowing a full & complete database refresh when you unplugged it from your computer. This affected the player’s operation when under battery power and the problem showed itself when trying to read the track info when switching from 1 track to another unexpectedly.

A key clue is something you said here, but not in your original post:

Wayno87 wrote: But I have noticed when removing my Sansa with the new cable it never crashes. Whereas with the other it always did, and I had to system reset it before it got a chance to refresh media, so I’m wondering if it was messing with the database / other files on the Clip+

 I’d still return it or at the very least, get a replacement cable from your dealer and keep an eye on it until you’re confident all problems are gone. There’s no sense in messing with a brand-new player. Return it; it will eventually end up at a refurber and ultimately someone else’s problem, but you don’t need the aggravation.

It’s certainly possible to have gotten a defective cable. I’d guess that this bad cable was somehow corrupting and/or not allowing a full & complete database refresh when you unplugged it from your computer. This affected the player’s operation when under battery power and the problem showed itself when trying to read the track info when switching from 1 track to another unexpectedly.

A key clue is something you said here, but not in your original post:

Wayno87 wrote: But I have noticed when removing my Sansa with the new cable it never crashes. Whereas with the other it always did, and I had to system reset it before it got a chance to refresh media, so I’m wondering if it was messing with the database / other files on the Clip+

I’d still return it or at the very least, get a replacement cable from your dealer and keep an eye on it until you’re confident all problems are gone. There’s no sense in messing with a brand-new player. Return it; it will eventually end up at a refurber and ultimately be someone else’s problem, but you don’t need the aggravation.

 I bought it off Amazon so returning it would possibly involve returning the Cli[+ itself. And now it’s working and wonderful it’s not leaving my sight. Although the cable is a nice size to have I’m not overly fussed about keeping it.

Thanks for your help.

I’m not meaning to push you, but I’ve found exchanges at Amazon.com very easy.  I’ve called them up, the’ve sent me a new item (for free/no charge for shipping), and I just need to return my original to them at that point, using a prepaid UPS label.  That way, I’m never without my item, between the old and the new, and the only cost is driving to the local UPS mail drop.

This might be worth it to you.

Likewise, if you telephone SanDisk Customer Support, they might just mail you a new cable, without more.