Cable Problem

Portable SSD Portable | Extreme | Extreme Pro SSD
1

SanDisk Extreme SSD 2TB not detected on Windows 10 depending on how the cable is connected.

The plug on the drive side and be plugged in 2 ways (normal and flipped).

The computer side also 2 ways.

For the 4 possible cases, there is 1 case where the drive does not get detected.

Not in Explorer, Device Manager nor in Computer Management (using Win 10).

I can hear the connect/detect sound but device does not appear.

This only happens on a particular USB-C port on my computer,

the other port works in all cases. If I use a different cable (not from SanDisk),

all 4 cases works in any port.

I also tested the cable from another Extreme 1TB, same problem.

Tested SanDisk’s cable on a phone, no problem.

I suspect a problem with SanDisk’s cables.

Has anyone experienced this and found a solution?

2

I have exactley the same situation. 1TB SSD with original cable (includes USB-C to USB-A) overheats quickly,  but if I use my phone charging cable, it just warms up a little.

3

I connect it to various ports and OSs without issues, but I have noticed that disk (1 TB) overheats if I’m using original cable (which includes USB-C to USB-A adapter) but it just warms up a little (which is expected) if I’m using my phone’s charging cable (without adapter)

4

@damir wrote:

I connect it to various ports and OSs without issues, but I have noticed that disk (1 TB) overheats if I’m using original cable (which includes USB-C to USB-A adapter) but it just warms up a little (which is expected) if I’m using my phone’s charging cable (without adapter)

 

 

For the 4 possible cases, there is 1 case where the drive does not get detected.

Not in Explorer, Device Manager nor in Computer Management (using Win 10).

I can hear the connect/detect sound but device does not appear.

This only happens on a particular USB-C port on my computer,

the other port works in all cases. If I use a different cable (not from SanDisk),

all 4 cases works in any port.

5

@britany wrote:

@damir wrote:

I connect it to various ports and OSs without i  Audacity Find My iPhone Origin ssues, but I have noticed that disk (1 TB) overheats if I’m using original cable (which includes USB-C to USB-A adapter) but it just warms up a little (which is expected) if I’m using my phone’s charging cable (without adapter)

 

 

 

For the 4 possible cases, there is 1 case where the drive does not get detected.

Not in Explorer, Device Manager nor in Computer Management (using Win 10).

I can hear the connect/detect sound but device does not appear.

 

This only happens on a particular USB-C port on my computer,

the other port works in all cases. If I use a different cable (not from SanDisk),

all 4 cases works in any port.

I connect it to various ports and OSs without issues, but I have noticed that disk (1 TB) overheats if I’m using original cable (which includes USB-C to USB-A adapter) but it just warms up a little (which is expected) if I’m using my phone’s charging cable (without adapter)

 

 

For the 4 possible cases, there is 1 case where the drive does not get detected.

Not in Explorer, Device Manager nor in Computer Management (using Win 10).

I can hear the connect/detect sound but device does not appear.

6

Yes it actually overheats. It has caused lots of confusions and doubts in my mind.Hopefully it is solved soon 

7

PS: I hope an accurate solution is posted here mywegmansconnect

8

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9

I too have this issue with my 2TB SanDisk Extreme Portable SSD. I have barely used it. It connects then once I access it, it disconnects, the end in the drive is the end i have to turn around. Or press in harder and/or set drive in a position on a table until it finally works. If I accidentally touch the drive or cable I lose my connection.