c140 freeze up

When I open my C140, I see the bootup screen (sandisk) after the player is freeze on a track (old one) with empty batterie on the lcd screen but Its a new batterie AAA. When im pluging the player in my computer, the same screen is appear so i cant change track…

even in My computer, i cant see the device…

help me plz… (maybe reset button or somethink like this for clean up memory)

Im sry, english isnt my native language… I hope u may understand :blush:

I have exactly the same problem!!! Someone can help???

You can try to do this and if the player is detected by your computer format it;

<a href=“http://kb.sandisk.com/app/answers/detail/a_id/61/kw/c100%20force%20msc/r_id/101834”>here</a>  :wink: