My Fuze broke. T,T the screen is all white, but the sound and wheel and everything else works. What should i do? Ive sent Sansa 2 emails already for the last 2 weeks. no reply. Should I call them and settle this through phone? Help me please!
- Have you searched the forum for this problem?
- Do you think you are so unique that not a single person on the entire planet that has ever owned a Fuze has never ever seen this problem before?
- Did you even see the “FAQ Read this before posting” thread?
- It’s obvious that you didn’t read it, please explain why you ignored it? Ignorant? Arrogant?.. something else?
The best methods to contact Support are to register your device by first clicking on the SanDisk logo in the upper left, navigate to Support, and register.
Set up en eBox account for quicker correspondence, and feedback.
You can contact support at 1-866-SANDISK by telephone for assistance.
µsansa
@hazza wrote:
- Have you searched the forum for this problem?
- Do you think you are so unique that not a single person on the entire planet that has ever owned a Fuze has never ever seen this problem before?
- Did you even see the “FAQ Read this before posting” thread?
- It’s obvious that you didn’t read it, please explain why you ignored it? Ignorant? Arrogant?.. something else?
Ouch hazza. Have a heart >< his device is broken. play nice ><
I am sorry, I was not expecting answers such as these. I expected answers that were kind and understanding, as you said, many other people have went through problems like these. Also, It is possible i might have missed the FAQ and such.I am human, and I do make mistakes…
I have sent a final, and third email to Sansa. Hopefully, three times is the charm.
I think your question was fine . You came to an appropriate place to ask the question and microSansa has the best answer for you. Hope you get your Fuze fixed soon 
Only problem is I didn’t get my fuze from Sandisk site. Is that still okay? I got it from Costco, which worries me,
@mc_hammer wrote:
Only problem is I didn’t get my fuze from Sandisk site. Is that still okay? I got it from Costco, which worries me,
I think you’ll be tken care of by Sansa - if you call them on the phone and it’s within the 1 year warranty period. But doesn’t Costco have a great customer satisfaction guarantee. I’d call them on the phone. You might be able to swap one out on the spot without dealing with Sansa customer service at all.
Good luck.
I was thinking of trying that, but any Costco within a 70 miles from my house does not have the Fuze. my fuze was special, i got it on Black friday near thanksgiving. One of the only times where costco sold the fuze, especialy a black 8gb one.
Mc_hammer -
No worries! You’ll find that SanDisk is quite helpful with this kind of issue. They’re set up to handle difficulties in person, via telephone best. Give them a call when you get a chance.
For service, you don’t have to purchase from the Sansa Store, any authorized vendor is fine.
The factory warranty covers your Sansa for one year. The simplest method is a direct exchange, but getting a Return Merchandise Authorization is quite simple. Register your device via the method above, and they can send you the link for a printable UPS label. SanDisk even pays the shipping both ways, now how cool is that?
By calling Support, they can walk you through a few test steps, and then they can start the return process immediately. That’s why an eBox is important, it gives you a case number and everything, including the link to print your RMA label.
I’ve run through the process myself, and it goes pretty quick.
Bob :smileyvery-happy:
@mc_hammer wrote:
I was thinking of trying that, but any Costco within a 70 miles from my house does not have the Fuze. my fuze was special, i got it on Black friday near thanksgiving. One of the only times where costco sold the fuze, especialy a black 8gb one.
Sansa will help regardless of where you bought it. Now with regard to your screen, Lets try a few things,Start with 1 and as things dont help move on to the next option:
- Slide the power switch up and hold it for 15-20 seconds
2 Plug it in to the pc and reinstall the Firmware.
- Call Sandisk because your screen is gone. (This is sounding like the the way it acts when the screen goes bad)
thanks, but Im not sure what the ebox is, can you make the summary shorter and explain shorter, and more simpler. i’m tired and busy
Hold on Mc, here come the links…
Let me test this…I’m trying a new trick…
Okay, click on this Support Link, then click on the support Registerlink that looks like the one above.
Bob :smileyvery-happy:
Message Edited by neutron_bob on 01-26-2009 07:27 PM
thanks for the help, but iv tried all. I’m going to use email first. then if that fails, i am going to call. P.S i am only 13
well, my bro is 17 but i’m not so yeah. just using this for questions
@mc_hammer wrote:
thanks for the help, but iv tried all. I’m going to use email first. then if that fails, i am going to call. P.S i am only 13
Whats that got to do with anything? I had a full time Job (musician) at 13. Call them They are used to hearing all kinds of people.
Mc:
Scroll up to my post above. Once registered, you can refer to your device when talking to Support. They’ll hook you up, buddy.
Bob 
Message Edited by neutron_bob on 01-26-2009 07:32 PM
When you say the screen is white? Can you give more details? Is it actually broken? Is it white while its turned on? Is it white when its turned off? Just curious.
Message Edited by niko_sama on 01-27-2009 12:19 PM
Thescreen is white when turned on and in the process of turning off. When its off, its black and normal. then i turn in on and bam. you can say its broken I guess. hoping to get a exchange~
