The device will turn on, the blue ring will light up and I can even play music if I am lucky enough to hit buttons in the right order.
I see this is not an uncommon problem. The issue is I’ve tried every fix I’ve seen on these boards and nothing has worked. I said as much when I submitted an official question to Sansa and I was just given the same list of potential fixes. I have tried reformatting, I have tried reinstalling firmware, I have tried a soft reboot, I have tried all of the listed fixes on two seperate PCs. I think my screen might be broken but I am growing increasingly frustrated at the fact my device will not work and I still do not have an RMA or anything else to help me out. Until a week ago it was the perfect mp3 player, I couldn’t have been happier with its performance. Since then I’ve become frustrated and angry and I do not even know if I would purchase another Sansa product because right now I am very unsatisfied with the customer service I have been offered.
Does anyone out there have any suggestions for me, short of just burning the player and starting fresh with something else?