BROKEN CLIP

Help! The clip has already broken off in the first week! Unbelievable poor quality and design cannot and will not be accepted in todays market place! Where can i find replacement parts for my brand new sansa clip? Ive already checked, amazon.com, best buy, and sandisks very own sansa web site.

 I will ALWAYS have Contempt in my heart for SanDisk   

Message Edited by ctoonscooby on 05-01-2008 08:43 PM

You are covered by a warranty.  Why not just contact SanDisk for a replacement?

Warrantys are More trouble than there worth. I want a replacement part. Does ANYONE know where you can buy another ‘clip’ for my Clip?

Perhaps SanDisk Customer Service can help you–why not give them a call/email them.

By the way, I’ve only read of easy product warranty replacement here–little hassle (although you likely would be without your Clip for a bit).

i know the same thing happened to me i was told to look at buy.com        it takes a wile to find one and there kind of expensive so i went to ebay and found one for a good price or just contace sansa and ask someone there           hope i helped :dizzy_face:

You can call 1-866-SANDISK and tell the Support Agent that your Clip accessory broke and you would like to be added to the accessories list for replacement.  They should be able to send one out in a couple days. 

Go Sansa!

looked at Buy.com and they didn’t have one. :cry:

Did you miss the post right before yours, to call SanDisk and get a clip replacement for free?

The plastic clip on my clip also broke within the first week.  I contacted support as indicated and they shipped one out within 4 days… or so they said.  It has been a month since the “ship date” and I have still not received one.  Multiple communucations with support has provided no answers and only increased my frustration.  At this point, I am willing to pay for a replacement just to alleviate the frustration of dealing with support.  It seems their only goal is to close the “request”. 

I am hoping that someone monitoring this forum may be able to help. 

Thanks,

guitarMan 

I had the same problem with Sandisk Support.  I was told that a replacement clip would be sent to my house.  I gave them 2 weeks before I called back.  So far, nothing but frustration on that end.  I am certainly willing to pay for replacements, but I am having trouble finding them.

I ended up requesting to talk to a supervisor and once I did, I received a replacement clip within a week.

Worlds worst customer service?  Can I get an Amen? :angry: 

Seriously, how simple a process should it be to correct the Sansa Clip’s clip problem?  You’d have thought I was asking for a replacement, my money back, and the customer service guy’s first born child…  Get real!

Beyond the crap-for-customer-service issues, does anybody know if Sandisk is actually doing something with the design/production of the clip to resolve the underlying problem?

hmmm, there might be issue that cannot be resolved right away but as you can see they are Customer Service and Technical support, they can resolved the case TECHNICALLY but regarding on the clip they can request for it but they dont have the authority to replaced it right away, if the player itself turn out to be unusable and it is under warranty Iam sure they will grant you replacment right away, Guitar Man had his replacement because of due process, I have also my Sansa clip for over a year and still the belt clip is working fine. :wink:

This has to be, by far, the DUMBEST customer dissatisfier I have ever come accross. What is Sandisk thinking by not making this $.10 plastic part available to its customers. The product is called the CLIP. Hello? Duhhhh! Do you think the clip might be important? How friggin hard could it be to get the factory to churn out an extra few thousand of the little clip pieces?

I will not buy another Sandisk product based on their complete disregard for their customer’s post-sale needs. How could future sales possibly be worth $.10 worth of plastic to them?

@socomon wrote:

This has to be, by far, the DUMBEST customer dissatisfier I have ever come accross. What is Sandisk thinking by not making this $.10 plastic part available to its customers. The product is called the CLIP. Hello? Duhhhh! Do you think the clip might be important? How friggin hard could it be to get the factory to churn out an extra few thousand of the little clip pieces?

 

I will not buy another Sandisk product based on their complete disregard for their customer’s post-sale needs. How could future sales possibly be worth $.10 worth of plastic to them?

Maybe they didn’t correctly guess how many people would break them (it sure is a surprise to me ) …or maybe the economy forced them to lay off the clip-builders.

OK, say they didn’t guess right in the very beginning. By well over a year ago, the writing was one the wall and there was plenty of time to satisfy customer demand.

The clips are already produced as part of the complete unit. No special work force there.

Sorry - not satisfied with those excuses.

@socomon wrote:

OK, say they didn’t guess right in the very beginning. By well over a year ago, the writing was one the wall and there was plenty of time to satisfy customer demand.

 

The clips are already produced as part of the complete unit. No special work force there.

 

Sorry - not satisfied with those excuses.

If the writing was on the wall as you say, then why are so many people breaking them? Wouldn’t they know the risk, and therefore be more careful? In 9 months of daily use, my original Clip’s clip never broke. A crack developed on it, yes…but it didn’t break. I haven’t heard anything from the current owner of it about it breaking either. My newer Clip, bought in February, hasn’t developed the crack on its clip, and I use it daily.

These are not excuses for SanDisk not having them available, either…they should have them available. But I think people are getting a little too worked up over the issue.:wink:

The thing is pretty much useless for working out without the clip.  If you just sat around all day and listened to it, then I suppose it would not be a problem.

Any updates on this absurd issue?

I would very much have liked to have purchased the Clip+, but Sansa lost the sale over this issue. You listening Sansa? You lost future business over $.02 worth of plastic.