Brand New Fuze Plus arrived today and doesn't work

@concerto_major wrote:

 

You did’nt say if you could see the Fuze+'s files via your computer when it was connected.

Here are the instructions on how to Update the firmware:

Linky

 

I believe he did . . .

@owingtothis wrote:

My brand new Fuze Plus 16gb arrived a moment ago. It will not turn on _ or respond to being connected to the PC. _ Tried holding the start button for ages and still nothing. What do i do?