I bought my Clip + a year or so ago and things have been fine until now.
Had my (charged) device in my gym bag over the winter and have since used it several times (about 2-3hours). The battery was then exhausted and needed a re-charge. I charged it overnite (the ‘charging’ display came on to indicate it was being charged…supposedly and it even said ‘connected’). Needless to say it was NOT charged and in fact had a line across the battery symbol.
I then tried to hook up with the Sansa Updater while the device was plugged in. It said it ‘didn’t recognize an updatable Sansa device’ and kept searching continuously. I unplugged and plugged back in the device to no avail, even though I would hear the sound on my computer that indicates a device is plugged in.
I then clicked Sansa Support and chose the solution that ‘Windows didn’t recognize my device’ and proceeded to remove
VID_0781 flies from my registry (as instructed). Still nothing.
I initially got the Clip+ because I wanted to be able to change out the battery should it go dead and become UN-chargeable as in my previous mp3 player, but I don’t see on the device WHERE/HOW I would be able to do so (should this be the issue).
In fact I don’t even see where Sansa offers replacement batteries.
So as it stands,
1. Battery doesn’t charge.
2. Can’t load/delete/view music
3. Updater doesn’t recognize device.
Thanks for the assistance.