Hello - hope somebody can help me. I have been in contact with support with this problem but I thought it might be an idea to air it here as well.
In late March this year I purchased (through Amazon) a Sansa Clip +, which, until about a week ago had worked perfectly.
Then came a problem. I had been listening for about an hour when it switched itself off. After several unsuccessful attempts to switch it back on, it eventually obliged, but came up with the message “Battery Low”. I found this rather surprising, as I had recharged the battery only two days earlier. Perhaps I should mention here that I use an AC charger. Given that my level of usage has dictated a need to recharge about every three weeks, you can imagine why it was that I was surprised. At that stage however, I thought that I had done something stupid and simply tried to charge it again, leaving it plugged in overnight.
Sad to say, this has achieved nothing. As before, it took several attempts to switch on, and when it did finally respond it generated the same “Battery Low” message.
I then tried plugging into my laptop (OS is Vista), just to see what would happen. The short answer to this was “nothing”. When I clicked on My Computer there was no sign of the device. I then tried plugging in to my desktop (OS is XP) with the same result.
I have tried following the suggestions on the support website, all without any luck. Attempts to update the firmware (I’m currently on v01.01.05f) came to nothing - error message to the effect that no firmware was available?
Any suggestions would be appreciated.
Thanks in advance