When I plug it into USB slot, Screen lights up and says “Connected” but battery charge symbol is inactive and when I unplug it, “Battery low” message appears. The “Connected” screen seems to be draining the battery.
Also, I cannot see the Sansa Clip drive in explorer, Media Player or any other utility on my Windows XP (with SP2) system.
Just bought the thing and was able to play the factory installed songs and listen to the radio before; just can’t do anything else with it.
downloaded the firmware updater and the ‘20’ firmware update separately.
Problem is:
if the PC can’t see the Clip, how can I do a firmware update?
if the battery is low (& it is) I can’t go into system settings and see what firmware version I have.
I can’t seem to do anything with my clip right now.
Plugging it into the USB slot drains the battery (screen is on with connected message).
Unplugging it from the PC’s USB slot shuts it off and when I turn it on and try to access main menu (or anything else), I just get the “Battery low” message.
The CLIP doesn’t even make a useful paper-weight it’s so small and light
All USB slots are good (I’ve plugged other devices in and they’re good).
I always get the rotating “Connected” and “SanDisk” screen, but the Battery charge graphic shows charging activity for less than a minute then stops (empty battery graphic).
Huh, interesting … I would think that charging wouldn’t be affected by whether your Clip is in MTP or MSC mode, as I didn’t think that the MTP protocol extended down as low as managing power, but really I have no idea. Someone?
I think it’s more likely that MSC mode support is something that comes with WMP 10 & higher (not with the WinXP OS).
Do you mean MTP mode? Yes, you would need WMP10+ for that.
But it still seems to me that even if the player is set to MTP or Auto-detect, the lack of MTP shouldn’t prevent charging (though it would affect syncing). But someone might correct me on that.
I had the same trouble = I didn’t have the plug pushed in all the way on the player = it was lit up & slowly charging = but nothing came up on my computer = what an ■■■■■ = my son pushed the charge cable in on the player as far as possible & it worked no problem = EASY fix after 2 hrs. of wasted trying
Message Edited by 2brokenheart259 on 03-19-2008 02:16 AM
IT FINALLY WORKS !!! Sandisk Tech support had me do the following: - Turn it OFF- Put it in the HOLD position- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.At this point MY COMPUTER recognized it. And it worked. He also had me to: - go to WWW.MICROSOFT.COM- In the upper right hand search bar, type in MTP PORTING KITI did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons. If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.GOOD LUCK
