backlight problems

Hello .i’m having various problems with my sandisk. 

  1. the most severe is that the backlight seems to be malfunctioning. It doesn’t switch off. When the 60 seconds are up, it pauses and the song resets, with the backlight still on. 

  2. Go Lists and ratings don’t stay. 

Any help would be greatly appreciated…

Haven’t heard any other reports of this behavior.  You might want to try reformatting and reinstalling the latest firmware.  If that doesn’t fix it, it could actually be a hardware problem.

Yea, i downloaded the latest firmware. Still pauses for 10 seconds when the backlight goes off and then restarts at the beginning of the song.  Would “format” or “reset factory settings” help?  Would i lose all data on my fuze?  Should i save it all to computer first?

THanks,

@grmaloney wrote:

Yea, i downloaded the latest firmware. Still pauses for 10 seconds when the backlight goes off and then restarts at the beginning of the song.  Would “format” or “reset factory settings” help?  Would i lose all data on my fuze?  Should i save it all to computer first?

 

THanks,

You can try resetting to factory settings.  That might work, but probably won’t.  You can also try formatting, which might also work or not work, but which also probably won’t.  Formatting will remove all content from the device, so, yeah, you should back it up.  You should have your music backed up in any case unless you just happen to enjoy ripping cd’s, of course.  Reloading the firmware will be your best bet.  Failing that, you should either return it or call tech support for an RMA.