Whether I turn it on regularly or plug it into my PC, it says sansa, which turns into a flower logo, and then it stays there.
I have already tried hard resetting it by holding the power button for 20-30 seconds.
While frozen, it turns off if a. I hold the power button for 10 seconds or b. Its battery dies.
Unfortunately, I cannot format it, soft reset it, or update its firmware because freezing on the flower logo stops it from connecting to the PC. Is there an even harder reset, like a different combination of buttons, or something to force a connection?