Only via formatting and reauthorizing either via the Windows Media Player “magic” clock pop up screen, or easily via the Rhapsody 4 client.
Here’s a handy comparison of methods:
Rhapsody: Open the R4 client, connecting the Sansa via MTP mode. In the Sources pane in the upper left, hold [Ctrl] [Shift] and right click on the device.
Reset Secure Clock will now be visible in the drop down menu. Cool, huh?
Windows Media Player: Open the WiMP application. With a freshly formatted device connected, start clicking frantically at the pretty buttons at the top of the screen. Unplug your Sansa, and dip it in peanut butter. Plug in again while thinking happy thoughts.
Did the “Do you want to reset the secure clock” window pop up? Hmm… that worked for me last time it came up.
Method two: Borrow a set of glass slippers, and frantically click your heels together after plugging in the device, chanting the following mantra: “There’s no place like Seattle! I miss Windows ME! I love Vista!” Did the mask appear?
Method three: Go on line and search Microsoft’s help desk. Go ahead and enter your credit card information, and sign up for all those happy assistance programs available. Log in and ask away. Call them via telephone, and if you think of it, go ahead and refer to the happy mantras above. Don’t be shy, we’ll wait. Perhaps, if you haven’t returned the slippers, use them while on the phone. Did the mask pop up?
In short, for secure clock issues, format, then deauthorize / reauthorize should do the trick, or forcing the clock sync via the [Ctrl][Shift] right click <Reset Secure Clock> should do the trick. The secure clock is different from the device’s display clock (This note is for those who are encountering an issue with one of the Sansa models with LCD display). You can set that one to mid-afternoon in Turkmenistan, if you wish, without affecting the DRM secure clock.
There were some devices with secure clock issues. Reinstalling the latest firmware is always a good idea. Check the firmware thread for your application.
Message Edited by neutron_bob on 09-11-2008 12:19 AM