Plug in your Clip.
Let’s look into what’s happening. Does the display say “connected”? Do you hear Windows announcing the device with it’s bah-ding sound?
Press the [windows key] + E together, and a WIndows Explorer window will pop up. We want to see what mode the Clip is being seen in. If it is listed under other , the device is in MTP mode; if it’s listed as a flash drive under devices with removable storage , it’s in MSC mode. Let us know how it shows up. MTP mode works best with Windows Media Player, but either mode can be used.
Between the two, MTP is a virtual mode that is more difficult to establish. But we can fix that, especially if it was “talking” earlier.
With the Clip connected, open the Device Manager. Handy shortcut: [Windows Key] + [Pause/Break Key], then Hardware tab, select Device Manager.
First, look for the wee yellow triangle of doom, pointing to the problematic device.
Usually, if the device is being recognized as an MTP device (media player), you should see it under Portable Devices. If ti’s there, here’s the magic:
Right click on the Sansa, and select uninstall. How cool was that! Scary, actually, since it isn’t what you’d normally think of selecting, if you’re trying to install a device. But then again, Microsoft got us all to turn off our computers by beginning with the Start button.
If this was the case, unplug your Sansa, Reboot the PC , then once it stabilizes, plug in again. The wee balloon for New Device Found should pop up, and you’ll be in business.
If the device was NOT listed under Portable Devices, it’s listed at the end of the tree, but hidden. Expand Universal Serial Bus Controllers, and begin with the last USB Root Hub listing.
Right click on each one, and select Properties, then click on the Power tab. After clicking the Power tab, the Sansa, if there, will show up. Then click on the Driver tab, and select uninstall , followed by unplugging your Sansa, then rebooting the PC as above.
Let me know how it goes!