We have a 4GB Fuse, firmware v02.03.31, purchased December, 2008. It popped up with a white screen yesterday. Went through the reset phases, connected to Updater to verify firmware, checked that the system could connect to Napster, and listened to songs on the unit. However the white screen is still showing. Visited forum for an hour. Spent 30 minutes with tech support and they said “we’re sorry, it must be a firmware issue” and the unit cannot be fixed. I’ll attach the conversation later.
Not wanting to give up (two hours into this now), I reformatted the drive, via Windows. I couldn’t find the “version.sdk” file listed on a forum response, but I went ahead and attached to Napster, which recognized the unit. I downloaded “Isn’t Life Strange”, by the Moody Blues, which I’m listening to now, caught in a repeat loop.
I guess I’m writing because I’m a bit peeved. This is not an abused player, so it must be a connection, or a firmware coding issue. With all of the forum discussions focused on this issue, I think it’s a bigger issue. Should we start collecting names and see if there’s a pattern? Any other ideas?