warranty replacement questons

MP3 players Sansa Fuze
1

I just got an RMA for my fuze, and I have two questions:

How long does it typically take for the replacement to arrive?

Will I get a new unit or will they send me my same unit back (assuming they can repair it)?

(btw I did quite a few searches for this info and suprisingly couldn’t find it elsewhere.)

Thanks

2

Kinda depends on where you live, where you have to ship it to, how busy they are (luckily it’s not the after-Christmas rush), and various other aspects.

But generally a few weeks allowing for shipping times.

You will get a new unit. It’s not cost-effective (for SanDisk) to repair them. Your returned one will get thrown in a pile (not literally) with others and sold off in bulk to re-furbers, who will then do what they can with it and in turn sell it to a place like Woot, Froobi, Buy, Newegg or other places that deal in re-furbed products and it will eventually make it into the hands of another; maybe working properly, maybe not.

Best of luck with your new one! :smiley: