Warranty Question

Is there a warranty that goes with all Fuzes?

If so, how long does it last?

All new Sansas come with a one-year warranty in the US. If you live outside the US, your warranty may be shorter.

If you bought your Fuze “refurbished” or “recertified”, you probably need to contact the seller for warranty information.

Cool. Mine was new, but I’m not sure how to prove it, though.

The usual method is with a receipt.

You can also register the purchase with SanDsik directly by clicking the SanDisk logo at the top left of all pages here on the forum and then the Support link to get to the ‘Register|E-Box’ section.

Is there another way without giving away my name and where I live and my address and e-mail?

when i had to RMA my my sansa they ask for proof of purchase which was the serial # of the device

Should I call Sandisk? I bought mine last summer from Amazon new. The warrany should not be gone yet.

Yes.  The only thing you lose is a few minutes of time.

Their warranty service is excellent.

Do they replace the unit or will they refund purchase price? I would like to get a refund for mine. I don’t want another.

@mmike wrote:
Do they replace the unit or will they refund purchase price? I would like to get a refund for mine. I don’t want another.

Are you looking for a refund  because the shuffle doesn’t work the way you would like it to, or is there something else wrong with it? 

@mmike wrote:
Do they replace the unit or will they refund purchase price? I would like to get a refund for mine. I don’t want another.

SanDisk will only replace a defective unit. If you are wanting a refund, you need to talk to the dealer you bought it from. You can’t expect SanDisk to issue a refund at retail when they only received a fraction of that for it when they sold it to the distributor or retailer that then sold it to you.

By exchanging a unit for a unit, they are only dealing with a ‘cost’ issue, which is very low at their end. Besides, they will re-coup some of that loss by selling ‘lots’ or containers full of assorted returned units to re-furbers, who will then shine 'em up and sell them to unsuspecting future members of this forum trying to figure out what is wrong with their ‘new’ player. :stuck_out_tongue:


Edit:

It has been brought to my attention that my ‘phrasing’ in the above statement could be misinterpreted, so please allow me to clarify so people reading this thread don’t get the wrong idea.

The word ‘lots’ here is a noun referring to “a set of goods, grouped together for sale, as in an auction”,

NOT"a great, or large number of items".

I was not trying to imply that SanDisk takes back and re-sells many, many returned units to re-furbishing dealers, merely that they probably wait until they get a certain quantity collected, and then sell ‘lots’, as in a container full of various e200 units, or c200 units, or Fuzes, or Clips, etc. They might also sell ‘mixed’ lots that contain various players within; a ‘grab-bag’ if you will.

Hope this puts things in the proper light.

Message Edited by Tapeworm on 04-28-2009 04:01 PM

@marvin_martian wrote:


@mmike wrote:
Do they replace the unit or will they refund purchase price? I would like to get a refund for mine. I don’t want another.


Are you looking for a refund  because the shuffle doesn’t work the way you would like it to, or is there something else wrong with it? 

The Shuffle only plays some songs and repeats and doesn’t play other songs at all.  The new FW didn’t fix this problem. Others claim theirs work fine so mine must be defective. I would rather get a different brand than take the risk of getting another defective unit and going through the head aches again.  

I’m happy with my Fuze except for the fact that I have The White Screen of Death (Dun-Dun-DUNNNNNNNNNNN!!!) and I cannot fix it. I’ll call them some time, then. I haven’t liked that last firmware update. It has caused me not much more than trouble.

what happens if you cant find a reciept?ive had my fuze for less then a year but the other day my lcd screen cracked.i didnt have anything else in my pocket or anything to poke it.it just up and cracked.i dont really have the money to spend on a new one.will i be able to get it replaced?

Call and find out.  1-866-sandisk.

My Fuze just got replaced after I called Sandisk. There really was no hope for it.

i did manage to find my reciept this morning.and its date 12/30/08 so my fuze isnt even six months old.what are the chances that i can get it replaced since its still kinda new?

The warranty is I think   1 year so you should be good… call the number and see

@chandria03 wrote:
i did manage to find my reciept this morning.and its date 12/30/08 so my fuze isnt even six months old.what are the chances that i can get it replaced since its still kinda new?

You’re good. It’s under the 1 year warranty. Call 1-866-Sandisk (726-3475) to get an RMA (Return Merchandise Authorization) started. It’ll take a few weeks, but at least you’ll get a new one.

Oh yeah, they (SanDisk) communicate with you via an E-box (like a dedicated e-mail) on their main site. Click the link at the upper left on this (or any) page and navigate to the e-box set-up. Might as well do this ahead of time, so you’ll be ready. They’ll send you a link to follow to a pre-paid shipping label you attach to the package. You can print it out at home. That assures it gets to the right place, so they can verify the defective status and that they pick up the tab for sending it back to them. How cool is that? :smiley: