Thank you Tapeworm for pointing out how important it is to be blunt and clear when posting here. It always amazes me how people post based on selective reading and believe themselves omnipotent. Some self appointed individuals even feel it is their job and duty to police public forums, often spouting personal opinion based on their selective reading and posting as fact on help forums. How’s my spelling?
Just for the record, I have always liked my Fuze:
“I really like and miss my FUZE, but I did not buy it expecting this kind of delay and period of player loss. I really hope this saga helps others to seriously consider their player options before purchasing the Sansa products. I have had only one other electronic RMA, Kingston, and the whole process, my call, pick up, and back again was two weeks; nothing like this seven weeks and counting.”
My post was intended as a caution to those considering their options and to develop a sense of camaraderie among those of us experiencing the same frustrations. With over a six week wait I can honestly say I was not sure I would get my Fuze back from Sansa; therefore, the reason for my Gomer Pyle inspired: “Surprise, Surprise, Surprise !” And when I did get my replacement I felt it was important to alert any others still waiting that they should maintain hope.
And for the record, I think Sansa has the absolute worst tech support I have worked with. Whether that is because some “big change” or just typical, I really don’t care- It is bad. And Sansa posting a simple -Opps were slow and sorry- post on some obscure board while their tech department is telling a different story, directly, over the phone is a prime example of bad service.
It is people with inside and/or intimate knowledge that berate those on the outside or who are less informed who should truly examine their motives and actions.
“Ever notice how ‘Jekyll & Hyde’ people are? They’re all full of venom and threats and derogatory comments when things beyond their control and not exactly to their liking . . .”
Revelation there, huh. Let’s see; Problem followed by delay, lies, confusion, and potential loss of goods that is finally resolved, leads to less angry person. Duh! Oh, and those were not threats, that was my plan of action; and the shared knowledge of it apparently succeeded it getting me my Fuze; mailed the day after my email to SanDisk, coincidence, maybe. But again a public service of potential steps for all those others with the same or similar problem.
But when they finally get what they have been throwing their tantrum over. . .
Surprise, Surprise, Surprise !
Completely unexpected, but highly appreciated, I found my replacement FUZE on my doorstep today. It is charging as I type this. I am looking forward to many hours of trouble free enjoyment.
Now they’re ready to hug everyone, sing “Kumbaya” and buy the world a Coke. ![:smileyvery-happy:](file:///C:/DOCUME%7E1/DB/LOCALS%7E1/Temp/msohtml1/01/clip_image001.gif “Smiley Very Happy”)
Nice selective snip, but if a reader just looks above your post at the original comment they can easily see the tactless misrepresentation used to make your irrelevant point. The rest:
I guess they read my email since it was sent out the twelfth by two day UPS; delivered today, Friday. I am hopeful that a six week warranty turn around is unacceptable for SanDisk and that my case was the exception and not the rule.
In any case, I have my FUZE. It would have been nice if tech support had kept their promise concerning an alert email, but maybe I will get that next week? With that out sourcing time warp happening, are they really saving enough money to destroy their reputation?
If this is “ready to hug everyone, sing “Kumbaya” and buy the world a Coke.” then your world is a sad place and you are, well just sad too.
Please understand I am not intentionally singling tapeworm out with these comments. Sorry if it seems directed tapeworm, your comments were just convenient for illustration. They are instead simply intended for those who feel the need to patrol and police others interactions and then make public comments on them. Look if you don’t like someone’s comments here then don’t read or post on them; simple, and I imagine others would appreciate this self restraint courtesy as well. This is a help forum, not a social chit chat opinion guided place, so lets keep the posts helpful and informative and try to keep our unrelated opinions to ourselves.