Was ist los??
SanDisk does not replace your device with a “refurb”!! Replacement devices are new in a factory-sealed package. Just want to set the record straight.
Regarding the volume-down button: it is a mechanical switch, just like the UP button. Sounds like you have a simple hardware issue. If the device is brand new, the simplest route is to have your vendor exchange it straight away for a new one. Hey, that’s part of the benefits of paying retail- they (the retailer) are in business to help you, and win your business again.
The retailer will then deal directly with SanDisk, you don’t have to. After the initial period, varying by vendor, SanDisk can assist you directly, covering the Sansa for one full year. If you have any problems with the retailer, SanDisk can help you with your Sansa as well. They want you to be happy with your new device!
Message Edited by neutron_bob on 01-17-2010 03:54 PM